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Survey Controller

Survey Controller

Brand 
..
Job Locations 
UK-Liverpool
Posted Date 
7/5/2018
Category 
Customer Service/Support
Type 
Full-Time
Posting Type 
..

More information about this job

Overview

Survey Controller - Liverpool

 

 

Salary - £15,300 

 

Peter Cox LTD is one of the UK’s leading preservation company providing specialist services for the identification and treatment of woodworm, rising damp, basement waterproofing, structural repairs, wet rot and dry rot.

 

Due to growth, we are now seeking a Survey Controller to join our ‘Enquiry Hub’ in Liverpool.

The ideal candidate should have a customer centric mindset and take pride in providing the highest level of customer service at all times. They should also be target driven and self-motivated to maximise all survey booking opportunities. No cold calling involved.

 

Responsibilities

Shifted Hours: 37.5 hours per week

 

Bonus is paid on delivering excellent customer service and generating positive online reviews. Bonus will also be earned on each survey booking as well as other key performance indicators.

 

The day to day job includes:

 

  • Providing Excellent Customer Service
  • Handling Inbound & Outbound Enquiries
  • Survey Booking and Administration Tasks
  • Daily PC use to produce and update documents
  • Surveyor Diary Management
  • Answering telephone calls
  • Updating the database & collecting marketing information
  • Maintenance of records and filing
  • Arranging development calls for surveyors

Successful candidates will have

 

  • Self motivation
  • Team Player
  • Target Driven
  • Good telephone manner and communication skills
  • Previous administrative experience
  • Good attention to detail
  • Good organisational and time management skills
  • Excellent PC skills
  • A flexible outlook and attitude to hours work and duties performed
  • A genuine desire to be a top performer and offer our customers the very best of service

Qualifications

 

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our privacy policy here: https://bit.ly/2IORzXH

 

We look forward to hearing from you.