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Survey Controller

Survey Controller

Job Locations 
Posted Date 
Customer Service/Support
Posting Type 

More information about this job


Survey Controller - Liverpool



Salary - £15,300 


Peter Cox LTD is one of the UK’s leading preservation company providing specialist services for the identification and treatment of woodworm, rising damp, basement waterproofing, structural repairs, wet rot and dry rot.


Due to growth, we are now seeking a Survey Controller to join our ‘Enquiry Hub’ in Liverpool.

The ideal candidate should have a customer centric mindset and take pride in providing the highest level of customer service at all times. They should also be target driven and self-motivated to maximise all survey booking opportunities. No cold calling involved.



Shifted Hours: 37.5 hours per week


Bonus is paid on delivering excellent customer service and generating positive online reviews. Bonus will also be earned on each survey booking as well as other key performance indicators.


The day to day job includes:


  • Providing Excellent Customer Service
  • Handling Inbound & Outbound Enquiries
  • Survey Booking and Administration Tasks
  • Daily PC use to produce and update documents
  • Surveyor Diary Management
  • Answering telephone calls
  • Updating the database & collecting marketing information
  • Maintenance of records and filing
  • Arranging development calls for surveyors

Successful candidates will have


  • Self motivation
  • Team Player
  • Target Driven
  • Good telephone manner and communication skills
  • Previous administrative experience
  • Good attention to detail
  • Good organisational and time management skills
  • Excellent PC skills
  • A flexible outlook and attitude to hours work and duties performed
  • A genuine desire to be a top performer and offer our customers the very best of service



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