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Customer Service Assistant (Call Centre)

Customer Service Assistant (Call Centre)

Brand 
..
Job Locations 
UK-Liverpool
Posted Date 
10/3/2017
Category 
Customer Service/Support
Type 
Full-Time
Posting Type 
..

More information about this job

Overview

A fantastic opportunity has arisen for a Customer Service Assistant to join the Peter Cox (part of Rentokil Initial PLC)  team in our Call Centre based in Liverpool.


With 60 years of trading behind us, Peter Cox has been the UK’s leading property repair and Preservation Company since the 1980’s. We operate from a network of regional service branches across the country all of which have fully trained and qualified staff. We work on both commercial and domestic properties; dealing with anything from damp control, timber preservation and wall stabilisation.

 

As the Customer Service Assistant you are responsible for answering telephone calls to both internal and external customers. Taking accurate details from the customer and turning an enquiry into an appointment

Responsibilities

Your responsibilities will include:

  • Dealing with everyday customer queries
  • Listening to customers to identify and understand their current and future needs, and providing the right solution to meet those needs
  • Providing excellent service, going above and beyond customer’s expectations on every single call
  • Working to agreed company targets

Qualifications

To be considered for the Customer Service assistant you will ideally have the following;

  • Previous exposure within a telephone based customer service role
  • Great communication both verbally and written
  • Excellent customer service skills

Job Type: Full Time

Salary: £15,000 - £16,000 per annum

Hours: Monday 9:00am - 4:00pm, Tuesday 10:30am - 7:00pm, Wednesday 10:30am - 7:00pm, Friday 10:30am - 7:00pm, Saturday 10:00am - 4:00pm